Terms and Conditions

This English translation is provided for convenience. In case of discrepancies or ambiguity, the German version of the Produktionsbedingungen & Allgemeine Geschäftsbedingungen (AGB) shall prevail.

Last updated: May 2026

1. Scope and general provisions

These terms apply to all contracts between Patrick Wolters, operating under the name “corporateFilm”, and the respective client.

The services of corporateFilm are directed exclusively at entrepreneurs within the meaning of § 14 German Civil Code, legal entities under public law or special funds under public law. Engagements by consumers or private individuals are not intended.

These terms apply to film production, video production, livestreaming, hybrid events, post-production, streaming technology, recordings, editing, motion graphics, interview productions, event documentation and related digital services.

Individual written agreements take precedence. Conflicting purchasing, payment or contractual terms of the client do not apply unless expressly accepted in writing by corporateFilm.

2. Offer and contract conclusion

Offers are non-binding unless expressly stated otherwise. A contract is concluded by written confirmation by email or commissioning by the client. Delivery dates and time estimates are planning values unless expressly agreed as binding.

3. Scope of services

The specific scope of services is determined by the respective offer. Partial services such as production days, livestreaming, editing, travel, technical services or post-production may be invoiced separately.

Additional export formats, language versions, subtitle versions, platform adaptations, social media adaptations or later format changes are separate services unless expressly included in the offer.

4. Client cooperation

The client must provide all information, contacts, approvals and materials required for the project in good time. Approvals and project communication may also take place electronically, including by email, messenger, project platforms or video conferencing systems.

Delays caused by late cooperation, missing approvals, lack of feedback or subsequent client changes extend production and delivery times accordingly and may result in additional costs. If a project is paused by the client for a longer period, corporateFilm may invoice services already performed and reallocate project capacities.

5. Livestreaming and technical implementation

For livestreaming and hybrid events, corporateFilm aims to provide stable technical implementation. Liability for failures of external platforms, internet providers, venue networks or third-party software is excluded to the extent permitted by law. Redundant systems or backup solutions are only included where expressly offered and commissioned.

6. Rights of use

Rights of use in final delivered productions transfer to the client only after full payment. Unless otherwise agreed, the client receives a simple right of use for the agreed purpose. Further use or transfer to third parties requires prior written consent.

7. Raw material and project files

Raw footage, project files, editing projects, graphics files, animations and technical production files are not part of the regular delivery unless expressly agreed. Delivery can be offered and invoiced separately.

8. Archiving, raw material and data storage

Raw material is not part of regular delivery and is retained only for a limited period. corporateFilm intends to keep extensive raw camera and audio material for up to 12 months after project completion on local storage media as a general practice. Permanent availability, delivery or recovery is owed only if expressly agreed in writing.

Project exchange files, supplied materials, final exports, preview files, graphics, images, presentations or smaller production data may be stored and transferred via external cloud, file-sharing or project platforms. Depending on the service, providers outside the European Union may be involved.

Long-term archiving, redundant storage, separate backup or later provision of raw material can be agreed individually and invoiced separately. Review, recovery, preparation or renewed provision of archived data, project files or raw material may be charged based on time spent.

9. Confidentiality and data protection

corporateFilm treats all project information confidentially, particularly medical, pharmaceutical, internal or regulatory-sensitive content. Processing of personal data takes place in accordance with applicable data protection law.

10. Acceptance, corrections and changes

The client must review delivered services within a reasonable period, usually within seven working days. If no feedback is received within that period, the service is deemed accepted unless substantial defects exist.

Unless otherwise stated in the offer, up to two correction rounds are included. Further changes or later adaptations are charged based on time spent. Short-notice changes during production or events may affect schedule, implementation, quality or costs.

11. Dates, postponements and cancellations

Agreed production dates are binding. In case of postponement or cancellation by the client, corporateFilm may invoice incurred expenses, third-party costs and lost production time. Unless otherwise agreed: up to 14 days before the date 30%, up to 7 days 50%, up to 48 hours 75%, less than 48 hours 100%, plus incurred third-party costs.

12. Payment terms

Invoices are payable within 10 days without deduction. corporateFilm may request advance payments, partial invoices or deposits for larger productions. In case of late payment, statutory rules apply. For entrepreneurs, corporateFilm may claim default interest of 9 percentage points above the base interest rate and the statutory default payment fee.

corporateFilm may withhold final files, rights of use or further services until full payment has been received.

13. Reference use

corporateFilm may use completed productions as references unless confidentiality requirements prevent this. For sensitive Pharma, Medical or Healthcare projects, reference use will only take place taking project confidentiality requirements into account and after coordination.

14. Liability

corporateFilm has unlimited liability for intent and for damages resulting from injury to life, body or health. In cases of gross negligence, statutory rules apply. For simple negligence, corporateFilm is liable only for breach of essential contractual obligations and limited to typical foreseeable damage.

Technical deviations caused by streaming platforms, compression, displays, playback devices, audio systems, browsers, mobile devices or third-party platforms do not constitute a defect. No specific economic, technical, communicative or marketing effect is owed.

corporateFilm is not liable for decisions, restrictions, blocking, compression, quality loss, policy changes or other actions by external platforms, hosting providers or third-party services, to the extent permitted by law.

15. Use of AI tools

corporateFilm may use AI tools supportively for concept development, image, video or audio processing, subtitles, translations, editing preparation, transcription, text work, layout, research or technical implementation. Final responsibility for services provided by corporateFilm remains with corporateFilm.

For sensitive, confidential, personal, medical or pharmaceutical content, external AI services are used only where project-specific use is appropriate or agreed with the client. AI-generated content, subtitles, translations and transcripts may contain errors and require client review and approval where relevant. No complete technical, creative or legal exclusivity can be guaranteed for AI-generated outputs.

16. Third-party materials, licences and rights

Materials supplied by the client may be used for the project. The client warrants that the necessary rights exist and indemnifies corporateFilm against third-party claims arising from supplied content, materials, statements or uses.

Restrictions caused by client-provided files, presentations, logos, videos, graphics or other materials are not the responsibility of corporateFilm.

17. Approvals, speakers and consents

The client is responsible for obtaining necessary approvals and consents from speakers, interviewees, employees, participants or other depicted persons unless expressly agreed otherwise. The professional, medical, legal, regulatory or compliance review of all content is solely the responsibility of the client.

18. Travel costs, third-party services and subcontractors

Travel, accommodation, parking, shipping, studio, technical, platform or other third-party costs are charged separately unless expressly included in the offer. corporateFilm may use freelancers, technical service providers, subcontractors, production partners or other external partners.

19. Force majeure, theft, illness and circumstances outside control

In events outside corporateFilm's control, including illness, accident, official orders, severe weather, strike, power failure, network failure, platform failure, theft, burglary, loss, damage or non-culpable failure of production, camera, audio, computer, storage, network or streaming technology or data carriers, agreed dates may be postponed accordingly, provided corporateFilm did not act intentionally or with gross negligence.

corporateFilm may use replacement equipment, replacement staff, freelancers or production partners, adjust timing or coordinate new dates. Absolute protection against loss, damage, technical defect, theft, unauthorized access or other failures cannot be guaranteed. Incurred expenses, third-party costs and booked services remain reimbursable.

20. Applicable law, place of jurisdiction and final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Place of jurisdiction is Hamburg if the client is an entrepreneur, merchant, legal entity under public law or special fund under public law. If individual provisions are invalid, the remaining provisions remain effective. In case of discrepancy between language versions, the German version prevails.